R54Media, LLC Disclosure Page
Privacy Policy, Cookie Policy, Collected Data Statement, and European Privacy Notice
Effective Update: 14 February 2014
Company Name: R54Media, LLC
Website: r54media.com
Email: Leads@r54m.com
Phone: 919-434-8783
R54Media, LLC respects your privacy. We believe business should be built on trust, honesty, and clear communication. This page explains how we collect, use, store, protect, and share information when you visit our website, contact us, request information, schedule a consultation, use our services, or communicate with our team.
This page includes our Privacy Policy, Cookie Policy, Collected Data Statement, and European Privacy Notice for visitors and users who may be protected by European privacy laws, including the General Data Protection Regulation, commonly known as GDPR.
The GDPR requires privacy notices to explain key items such as the identity of the data controller, the purposes of processing, legal bases for processing, storage periods, user rights, and other transparency information.
1. Privacy Policy
1.1 Who We Are
R54Media, LLC is a business growth, marketing, media, lead generation, online visibility, reputation, automation, and business support company. We help small businesses improve their marketing, capture leads, manage customer communication, strengthen their online presence, and grow with better systems.
For the purpose of this policy, R54Media, LLC may be referred to as “R54Media,” “we,” “our,” or “us.”
Visitors, clients, leads, subscribers, and users may be referred to as “you” or “your.”
1.2 Information We May Collect
We may collect personal and business information when you:
Submit a contact form
Request a consultation
Call, email, or message us
Subscribe to updates
Request pricing or service information
Use our website
Interact with our advertisements
Work with us as a client
Provide information for marketing, lead generation, CRM, website, reputation, call answering, or automation services
The information we collect may include:
Your name
Business name
Email address
Phone number
Website address
Business address
Service area
Type of business
Marketing needs
Lead generation goals
Customer communication preferences
Information submitted through forms
Call details if you contact us by phone
Appointment or consultation details
Billing and payment-related information
Website usage data
Device and browser information
IP address
Cookies and tracking data
Messages, notes, or files you choose to provide
We collect only the information reasonably needed to communicate with you, provide services, improve our website, support our clients, and operate our business.
1.3 How We Use Your Information
R54Media may use collected information to:
Respond to your questions
Schedule consultations
Provide service information
Prepare proposals
Deliver marketing and business services
Manage client accounts
Improve lead generation campaigns
Improve websites, landing pages, ads, and content
Manage customer communication systems
Provide AI answering, call handling, CRM, automation, and reputation services
Send service updates
Send marketing messages where allowed
Improve our website and user experience
Measure advertising performance
Maintain security
Comply with legal and business obligations
We do not sell your personal information.
We do not share your information with unrelated outside parties for their independent marketing use.
1.4 How We Protect Your Information
We use reasonable administrative, technical, and organizational safeguards to help protect collected information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
No online system is perfect, and no method of electronic transmission or storage can be guaranteed 100% secure. However, we take privacy and security seriously and work to protect the information entrusted to us.
1.5 When We May Share Information
We may share information only when needed for legitimate business purposes, including:
With trusted service providers who help us operate our website, CRM, email, advertising, analytics, payment processing, hosting, automation, call handling, or client services
With vendors or platforms needed to deliver services you requested
When required by law, subpoena, regulation, court order, or legal process
To protect the rights, safety, property, or security of R54Media, our clients, users, or others
In connection with a business transfer, merger, sale, restructuring, or similar business event
Any service providers we use are expected to handle information responsibly and only as needed to perform their services.
1.6 Email and Marketing Communications
If you provide your email address, we may contact you about requested services, appointments, proposals, business updates, or marketing information related to R54Media.
You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at:
We may still send non-marketing communications related to active services, billing, appointments, legal notices, or account matters.
2. Collected Data Section
2.1 Categories of Data We May Collect
R54Media may collect the following categories of data:
Contact Data
Name, email address, phone number, mailing address, business address, and preferred contact method.
Business Data
Business name, website, industry, service area, business goals, customer type, marketing needs, lead generation goals, and business profile information.
Communication Data
Emails, form submissions, phone call notes, consultation details, text messages, chat messages, and customer service interactions.
Technical Data
IP address, browser type, device type, operating system, referral source, pages visited, time spent on site, and website activity.
Marketing Data
Ad interactions, landing page visits, campaign performance, email engagement, and lead source information.
Client Service Data
Information required to perform services such as website updates, lead management, CRM support, call answering setup, online profiles, review management, reputation support, automation setup, and marketing campaigns.
Billing Data
Payment status, invoices, billing contact information, service plans, and payment-related records. We do not intentionally store full credit card information on our website unless processed through a secure third-party payment provider.
2.2 Why We Collect This Data
We collect data to:
Communicate with prospects and clients
Provide requested services
Improve website performance
Improve marketing campaigns
Track lead sources
Manage customer relationships
Support client accounts
Fulfill contracts
Protect our systems
Comply with legal duties
Improve the quality of our services
2.3 How Long We Keep Data
We keep information only as long as reasonably needed for the purpose it was collected, unless a longer period is required for legal, tax, accounting, contract, security, or business record purposes.
For example:
Contact inquiries may be kept for follow-up and business records.
Client account information may be kept while services are active and for a reasonable period afterward.
Billing records may be kept as required by tax and accounting rules.
Website analytics data may be kept according to the settings of the analytics tools we use.
GDPR transparency rules generally require privacy notices to explain how long personal data will be stored or what criteria are used to decide that period.
3. Cookie Policy
3.1 What Cookies Are
Cookies are small files placed on your device when you visit a website. Cookies can help a website remember your preferences, improve performance, measure traffic, and support advertising or analytics.
Some cookies are necessary for the website to work. Others are used for analytics, advertising, or performance tracking.
3.2 Types of Cookies We May Use
Necessary Cookies
These help the website function properly and may support security, page loading, form submission, or basic site operation.
Analytics Cookies
These help us understand how visitors use our website, which pages are visited, and how users interact with our content.
Marketing and Advertising Cookies
These may help us measure ad performance, track campaign results, or show relevant marketing messages.
Preference Cookies
These may remember choices such as form details, region, or display preferences.
3.3 Third-Party Cookies
Some cookies may be placed by third-party platforms we use, such as analytics providers, advertising networks, CRM tools, scheduling tools, embedded media platforms, or website plugins.
These third parties may collect data according to their own privacy policies.
3.4 Cookie Consent
Where required by law, we will request your consent before using non-essential cookies.
European and UK privacy guidance generally states that valid cookie consent must be freely given, specific, informed, and based on a clear positive action. It is not enough to hide cookie information inside a hard-to-find privacy policy.
You may control cookies through your browser settings. You may also delete cookies already stored on your device. If you disable cookies, some parts of our website may not work properly.
4. European Privacy Notice
This section applies to individuals located in the European Economic Area, the European Union, the United Kingdom, or other regions with similar privacy rights.
The European Commission describes privacy rights as including access, correction, deletion, restriction, objection, data portability where applicable, and withdrawal of consent where processing is based on consent.
4.1 Data Controller
For personal data collected through this website and our direct business communications, the data controller is:
R54Media, LLC
Website: r54media.com
Email: Leads@r54m.com
Phone: 919-434-8783
4.2 Legal Bases for Processing
When GDPR or similar European privacy laws apply, we may process personal data under one or more of the following legal bases:
Consent
When you choose to submit a form, subscribe, accept cookies, or request communication.
Contract
When processing is needed to provide services, prepare proposals, manage accounts, or fulfill an agreement.
Legitimate Interests
When processing is needed to operate our business, improve our services, respond to inquiries, protect our website, measure marketing, or communicate with business prospects, as long as those interests are not overridden by your rights.
Legal Obligation
When processing is needed to comply with tax, accounting, legal, regulatory, or law enforcement requirements.
4.3 European Data Rights
Depending on where you live and which laws apply, you may have the right to:
Request access to your personal data
Request correction of inaccurate data
Request deletion of your personal data
Request restriction of processing
Object to certain processing
Request data portability
Withdraw consent where consent is the legal basis
File a complaint with a data protection authority
To exercise these rights, contact us at:
We may need to verify your identity before completing a privacy request.
4.4 International Data Transfers
R54Media, LLC is based in the United States. If you are located outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.
Where required, we will use reasonable safeguards designed to protect personal data transferred across borders.
The EU has emphasized that personal data can require protection even when transferred outside the EU.
4.5 No Automated Legal or Financial Decisions
R54Media does not use personal data collected through this website to make automated decisions that produce legal effects or similarly significant effects on individuals.
We may use automation tools to support marketing, customer communication, lead routing, appointment setting, analytics, and business operations. However, these tools are used to assist business processes, not to make legally binding decisions about individuals.
5. Children’s Privacy
Our website and services are intended for business owners, professionals, and adults.
We do not knowingly collect personal information from children under 13. If we learn that a child has provided personal information, we will take reasonable steps to delete it.
6. Do Not Sell Statement
R54Media does not sell personal information.
We do not trade personal data to unrelated outside companies for their own independent marketing.
If we use advertising or analytics tools that may be considered “sharing” under certain privacy laws, we will provide legally required choices where applicable.
7. Third-Party Links
Our website may contain links to third-party websites, platforms, tools, or services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites. You should review their privacy policies before submitting personal information.
8. Client Data and Service-Related Information
When R54Media provides services to clients, we may receive access to business data, customer leads, CRM information, website content, online profiles, call information, review data, advertising accounts, or other materials needed to perform the requested services.
We use this information only to provide, manage, improve, and support the services requested by the client.
Clients are responsible for ensuring that the information they provide to R54Media was collected lawfully and may be used for the requested business purpose.
9. Data Security and Access Control
We limit access to personal and client information to team members, contractors, vendors, and service providers who need access to perform business functions.
We use reasonable safeguards to protect information, but no system can be fully guaranteed against all risks.
If we become aware of a data incident that legally requires notice, we will take appropriate steps according to applicable law.
10. Changes to This Policy
We may update this Disclosure Page from time to time.
When we update it, we may change the “Effective Date” at the top of this page.
Your continued use of our website or services after changes are posted means you accept the updated policy.
11. Contact R54Media
If you have questions about this Privacy Policy, Cookie Policy, Collected Data Statement, or European Privacy Notice, please contact us:
R54Media, LLC
Email: Leads@r54m.com
Phone: 919-434-8783
Website: r54media.com